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Effective communication skills

Effective communication skills

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

Course Features

  • Foundation tools
  • Establish clear understanding of roles
  • Identify and utilize common ground for successful interactions
  • The communication process
  • Stages of communication
  • Prepare the message
  • Match the message
  • Deliver the message
  • Barriers of communication
  • Communication Skills
  • Influencing
  • Challenging Situation Understanding and Managing Conflicts


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