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Customer Care

Customer Care

The objective of this course is to motivate participants towards achieving a Customer Centered Growth, make them, and understand importance of effective communication when speaking to internal customers and external customer. They must become well acquainted with strategies to change the perception of Customer Satisfaction with Practical & Real Loyalty methods that are priceless and sensitize participants to the actual definition of a customer and customer needs.

Course Features

  • Definition of Customer service
  • Basic rules of customer service
  • Customer service skills
  • Benefits of excellent customer service
  • Essentials of customer service ( Do’s & Don’t )
  • Customer service language

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